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Journal
The Theory and Practice of Socio-Economic Management

 Volume 3, Issue 2, Article 2

Investigating the Root Causes of Patient Delay in the Healthcare Industry
Picture © 2018 Lesya Ros, Lilacs
© 2018 Lesya Ros, Lilac

Author Highlights
Jamil Kobrossi, Mark Bonnet & Patrick Tabchoury

3_kobrossi_investigating_the_root_causes_of_patient_delay.pdf
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Abstract
This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved communication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.
​

Keywords: Socio-Economic, SEAM, Performance, Hidden Costs, Healthcare, Safety, Patient Delay.
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